Please read through our booking Terms and Conditions so that there are no misunderstandings.

 

CONTRACTING PARTIES 

These terms and conditions govern the contract between Mr & Mrs M. Mann of Clos de la Tour, Sark, Channel Islands and you, the guest.

 

BOOKING 

You can make a booking through our online booking system, by emailing us at apartments@closdelatour.gg or by using our contact form on the contact page of our website.

When making a booking, if your date of arrival is more than 6 weeks away at the time of booking, you will be asked to secure your booking with a deposit of 50% of the total booking costs. If your date of arrival is less than 6 weeks away at the time of booking, you will be asked to secure your booking by making payment of the full booking cost. Your booking is not confirmed until the deposit/full booking cost has been received.

 

PRICES 

Prices are given on our tariff page of the website and are also confirmed at the time of booking, VAT is not applicable in the Channel Islands and it is not added to our prices. Our tariff prices are subject to change without notice, however, your price is guaranteed once you have received confirmation of your booking.

 

DISCOUNTS 

Availability of accommodation at discounted rates may be offered from time to time on the ‘Special Offers’ page of our website or when making a booking direct through our website. Special Offers are subject to availability and may be limited and/or restricted to certain periods. We may ask you to make payment in full at the time of booking for some of our discounted prices. We regret that we cannot change the rate or terms of your stay once a booking has been confirmed.

 

CARE OF THE PROPERTY/DAMAGE DEPOSIT 

We do not take a damage deposit but we do ask that Guests leave the property clean and tidy. Any breakages or damage, accidental or otherwise, should be reported to us immediately and we reserve the right to make a reasonable charge for any breakages or damage.

Please be aware that if sun tan cream or self tanning cream / body lotion makes contact with bed linen, bathrobes or towels it can cause yellow staining which does not become visible until after washing. This yellow staining is often not removable and in this instance, we reserve the right to charge you the full cost of replacing the stained items.

 

PAYMENT 

Payment can be made by bank transfer or online through our website using a credit/debit card or PAYPAL. When making payment by bank transfer the total amount due must be received by us and you must cover all bank charges.

 

BOOKING AMENDMENT 

If you wish to amend the dates of your confirmed booking, please email us at apartments@closdelatour.gg and we will do our best to accommodate your requirements. Please note that all booking amendment requests must be made in writing.

 

CANCELLATION POLICY 

Our cancellation policy is as follows:
Cancellations made up to 8 weeks prior to the arrival date will receive a full refund less a £15 administration fee.
Cancellations made up to 6 weeks prior to the arrival date will receive a 50% refund.
The total payment is non-refundable for cancellations made less than 6 weeks prior to the arrival date.

Please note that cancellations must be made by email to apartments@closdelatour.gg

We do not make refunds if, for whatever reason, you do not occupy the accommodation that you have rented.

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do this and our failure to do so will not constitute a breach of contract.

In the highly unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or cancel your reservation and receive a full refund of monies paid. We will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which we will be liable for a refund.

 

CHANGE OVER DAY 

We have no fixed changeover day.

 

CHECK IN 

Check-in time is 4pm however we will do our best to make this time flexible when possible and with prior arrangement. If you are arriving on Sark before 4pm we are always happy to accept your luggage even if your accommodation is not available for entry until 4pm.

 

CHECK OUT 

Check-out time is 10am however we will do our best to make this time flexible when possible and with prior arrangement. If you are not leaving Sark until the afternoon we will look after your luggage so that you can enjoy your last day on Sark.

 

LUGGAGE 

The cost of transportation to and from the Sark Harbour for 1 item of luggage per person booked is included in your rental cost. We reserve the right to make a charge for additional luggage items that are transported to and from the Harbour. The charge made will be equal to that charged to us by the Luggage Transporter.

 

CLEANING 

Upon check-out the apartment should be left in a clean and tidy manner, if you fail to do so we reserve the right to make an additional cleaning charge of up to £50.00.

 

BED LINEN & TOWEL CHANGES 

Unless otherwise agreed, the apartment is booked on a self-catering basis. For stays of up to and inclulding 7 nights the price includes a towel change after your 3rd night. For stays of 7 nights or more the price includes a towel change after the 3rd night of your stay plus a bed linen and towel change after the 7th night night of your stay. We will confirm the towel and linen change days and times when you arrive.

 

LOST KEYS 

A charge of £25 will be made for each lost key.

 

OCCUPANCY 

The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form. We also reserve the right to ask the entire party to vacate the premises. In these circumstances, we also reserve the right to retain the full rental price and there will be no refund for unused days.

 

PETS

Unfortunately, we do not accept dogs or other pets but we do welcome trained assistance dogs. Please contact us for further details.

 

SMOKING 

Smoking is not permitted inside any of the accommodation, porchways or the Utility Room. Ashtrays are provided for those who wish to smoke in the garden area. If you fail to comply with our non-smoking policy, we will reserve the right to charge you a cleaning charge of £150.

 

SMOKE & HEAT DETECTORS 

We are required by law to have smoke and heat alarms installed in all of our accommodation. These alarms must not be tampered with or disarmed.

 

DISTURBANCE 

In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to cancel your booking in which case you will be required to vacate the premises with immediate effect, and with no compensation for unused days.

 

HOLIDAY INSURANCE 

Please note that no other countries have reciprocal health agreements with Sark therefore any medical treatment that you might need whilst holidaying on Sark will be chargeable to you. Holiday insurance can provide you with protection from the financial risks associated with going on holiday, including medical costs and travel delays, we therefore we highly recommend that you arrange holiday insurance appropriate to your needs.

 

COMPLAINTS  

Any complaints or comments regarding your stay should be made to us either in person at the time of your stay or afterwards by email to apartments@closdelatour.gg. Please kindly note complaints are more easily resolved while you are still in the property.

 

GENERAL INFORMATION 

Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary.

We cannot be held responsible for events beyond our control.

We exclude all loss of valuables and damage to property and any direct, indirect or consequential losses suffered by you, other than death or personal injury resulting from a negligent act or omission by us, our officers or employees.

 

PRIVACY STATEMENT 

Your contact details are kept merely for the informational purposes and will not be disclosed to third parties. From time to time we may contact you to inform you of any special offers or update you regarding our accommodation.